| Issue |
Possible Cause |
Solution |
| No power |
There was a power failure |
Restore the power supply |
| The plug is not correctly inserted into the socket |
Insert the plug correctly into the socket |
| The power cord is damaged |
Contact customer service. Only authorized servicers should replace damaged cords |
| The power supply voltage is too low |
Move the unit onto another circuit with the correct voltage |
| Transformer plug to circuit board is disconnected |
Contact customer service |
 |
| The "Water" indicator is on |
Sensor may not detect distilled water |
Add a pinch or two of salt to the water, and restart |
| Plastic strainer may be clogged |
Remove the plastic strainer and clean it with running water |
| Low water level |
Stop the ice maker, fill it with water, and then restart |
|
| The "Water" and "Ice" indicators are both flashing |
The ice shovel cannot move |
Check if the ice is blocking the ice shovel, otherwise, consult a qualified technician |
|
| The "Ice" indicator is on |
The ice basket is full |
Remove ice from the ice basket |
| Ice sensor is dirty |
Clean ice sensor with a wet cotton swab |
|
| The ice cubes stick together |
The ice cycle is too long |
Stop the ice maker, and restart it when the ice blocks melt. Select the small ice button |
| The water temperature in the inner tank is too low |
Change the water in the inner tank. The ideal water temperature is 45°-90°F |
|
| The ice making cycle seems normal but no ice is produced |
The ambient temperature or the water temperature is too high |
Please run the ice maker in temperatures below 90°F and/or pour colder water into tank |
| Refrigerant liquid leakage |
Consult a qualified technician |
| A pipe in the cooling system is blocked |
Consult a qualified technician |
