Home   Products   Customer Support   About Us   Contact Us   Purchase     Air Cooler Owner's Manuals: EAC421 EAC210TS     For more help, feel free to contact us.   Troubleshooting - EdgeStar Portable Air Coolers Issue Possible Cause Solution No power There was a power failure Restore the power supply Insufficient amperage Move unit to another outlet that is able to provide sufficient amperage No power at the outlet Check the electrical connection via the fuse/circuit breaker box. The plug is not correctly inserted into the socket Insert the plug correctly into the socket The power cord is damaged Call for service. Only authorized service providers should replace damaged cords The power supply voltage is too low Move the unit onto another circuit with the correct voltage Unit is leaking Unleveled surface Place unit on a level surface area The drain plug is loose Make sure the drain plug is screwed on tightly Shipping damage Contact your retailer Unusual odor Honeycomb filter is treated with anti-bacterial and anti-microbial agent This odor will dissipate with time New plastic smell This odor will also dissipate with time Mildew has accumulated Clean the unit according to the directions in the owner’s manual EdgeStar is an industry leader in the compact appliance field, developing compact and portable appliances designed for today's busy lifestyles. When you purchase an EdgeStar product, you are guaranteed to get a quality, innovative product and you can count on EdgeStar's top flight customer service organization to stand behind the product with all aspects of customer support, from installation to service and more. Home | Products | Customer Support | About Us | Contact Us | Purchase | Site Map ©Copyright 2005 EdgeStar Appliances, Inc. All Rights Reserved. | Terms of Service | Privacy Policy