| Issue |
Possible Cause |
Solution |
| No power |
There was a power failure |
Restore the power supply |
| The plug is not correctly inserted into the socket |
Insert the plug correctly into the socket |
| The power cord is damaged |
Call for service. Only authorized servicers should replace
damaged cords |
| The power supply voltage is too low |
Move the unit onto another circuit with the correct voltage |
 |
| Not cooling |
The ambient temperature is too high |
Move the unit away from direct sunlight or an overly warm room. |
| The temperature dial is not set correctly |
Adjust the temperature to the minimum setting, and allow at least 24 hours to acclimate |
| There is not enough room to exhaust heat |
Allow at least 2 inches on the sides and 4 inches on the back of empty space for proper ventilation |
| The inner or outer fan(s) are not running |
Shut the unit off make sure the fan is properly connected. Contact customer service. |
| Cooling node(s) not working |
Contact customer service |
|
| Fans are running all the time |
The fan(s) must run continuously to circulate the air within the machine. This enables the machine to cool all things equally |
This is normal behavior. |
|
| I am missing a leveling foot |
There are three large feet and one smaller foot under the hinge. |
View the leveling feet placement document |
| You are actually missing a foot |
Contact customer service |
|
| The cooler is making noise |
The unit is not level |
Make sure the cooler is on a level surface |
| The fans will make a low frequency sound |
This is normal behavior |
| Popping or crackling noise due to expansion and contraction of inner walls |
This is normal behavior |
| Grinding and/or squealing noise due to fan motor failure |
Contact customer service |
