Frequently Asked Questions

Company Information

How Can I Contact You?

Customer Service is taken very seriously at EdgeStar. Oftentimes, product and/or service related inquiries can be resolved by visiting the EdgeStar Support Site.

For contact options, please visit the Contact Us page.

Our Product Line

Is one of your products right for me?

There are a number of reasons why most anyone would want to consider buying our merchandise. First, if space is a premium, then our selection of compact appliances are the only way to go. For instance, we have sold thousands of products to people for their recreational vehicle, boat, yacht, small apartment, weekend house, or small office. However, we have found that many other people can benefit from buying our products as well. For example, senior citizens and disabled people have found that many of our products are much easier to use because of their efficiency and ease of use. Individuals remodeling their house are able to find the exact product they need to build in to a specific space. Doctors and dentists have also benefited from using the compact washer/dryer in their offices as a less expensive alternative to sending out their laundry to an OSHA certified launderer. Furthermore, due to their usefulness many people have decided to have a second appliance like an ice maker, fridge, or dishwasher in other areas of their home (wet-bar, guest house, garage, entertainment room).

Ordering Help

Do I have to pay sales tax?

We are required to collect sales tax for items shipped to destinations in the United States and Canada. As of July 1, 2019, we collect sales tax in all U.S. states unless a valid Sales & Use Tax Resale Certificate is presented prior to purchase.

Do all of your products come with Warranties?

Yes, all products come with a manufacturer's warranty. Please refer to the product page and/or product user manual for additional details.

Do you offer nationwide delivery service?

Yes - We have suppliers across the United States that help us to fulfill our orders to all 48 of the Continental States. We DO NOT currently ship to Hawaii, Alaska, or outside of the Continental United States.

How can I check my Order Status?

You will receive an email confirmation when your order is placed. At this time you will get an order number. It is important to keep that order number for future reference. Once your product ships, you will receive a second email with the tracking information. You may check your order status at any time if you have registered on our web site.

How can I pay?

We accept major credit cards (MasterCard, American Express, Visa and Discover). Please be sure to include your exact billing address and telephone number where you receive your credit card statements so that we can process your order as soon as possible. Your credit card will be authorized at the time your purchase is placed, however, it will not be billed until your order ships. 

When should I expect delivery?

We strive to get all orders processed and shipped out within 48 hours, and depending on where the final destination is it should take between 3-7 days thereafter once the product has shipped out. You can view expected delivery time for a specific product by viewing the Availability on the product page. For example, if a product is in stock and the average time it takes to ship out is 5 business days, it will say Usually Ships In 5-7 business days. Delivery time will vary once the product ships out depending on which warehouse it ships from and which part of the country you are located in. If you have any special delivery requirements, please give us a call.

We Give You More: Better Prices. Better Selection. Better Service.

Free Shipping

Free standard shipping on 1,000's of items.

30 Day Returns

Return items 30 days from purchase. Details ▸

24 Years of Service

Owned and Operated in America since 1999.